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Returns Policy

Change of mind– Products can not be returned or exchanged for a change of mind or over ordering stock.

Uncollected orders- In the instance a refund is permitted on a uncollected order a 10% restock fee will be withheld. 

Damaged stock- Any damages/faults must be reported to us within 7 days of receiving your order. We will not take responsibility for damages or faults after this timeframe.

We Test all of out HTV prior to distribution, if you believe there is a fault with your vinyl we will request you return the product (postage paid by the customer) and we can issue further tests. If we deem the product to be faulty we will issue a refund for your return postage & product.

Missing Items– Any missing items will need to be reported within 7 days of receiving your order with proof of purchase. If an item under the value of $5.00 is missing from your order will will issue a refund.

Cut to size items- Products that have been cut to size are not valid for exchange or refunds, this includes but is not limited to HTV, Adhesive vinyl, custom orders.

Sale items- Sale items & discontinued stock can not be returned or exchanged.

Warranty- Due to the nature of our product we are unable to offer warranty on all items besides electricals. All electrical items will come with a 6 month warranty.

User error- we recommend getting to know our products before going ahead with your final pieces. We can not reimburse you for items such as T-shirts, teddies, blankets etc due to user error &/or miss use or any other reason.

 

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